Boots Increases its Online Services to Meet Healthcare Needs Post Pandemic

New service provides convenience for non-urgent healthcare conditions and could help to reduce wait times for traditional GPs

July 2021, UK: Boots UK has launched Online Doctor services for 45 healthcare conditions – from skin conditions to sexual health and family planning, alongside weight loss support, diabetes testing and menopause treatments. The Boots Online Doctor services can provide quick access to advice and prescription-only medicine without having to see a GP, through online consultations that can take as little as five minutes to complete. *

The Boots Online Doctor services are available at’s Health Hub, the home of Boots’ wide ranging healthcare and pharmacy offers and services. With the addition of the Online Doctor services, Boots has almost doubled its range of healthcare and pharmacy services to almost 100. **

The latest offering from Boots provides convenience to people who would consider private services to access treatment for non-urgent healthcare conditions. It comes as patients become more accustomed to remote services and increasingly look online first for their healthcare needs following the pandemic. Over half (54 per cent) of GP appointments were conducted by telephone and video in March 2021.[1] Additionally, sales of healthcare products overall on have more than doubled (up 126 per cent) between 31 March 2020 and 31 March 2021.

The Online Doctor services at Boots are very convenient to access. Customers simply visit and select the service they require. After registering, customers complete an online consultation by answering a series of questions – a process that can take between five to 10 minutes on average.

Patients will find out the outcome of their online consultation between two and 24 hours later depending on the service and, for services where medication is prescribed, they can collect their medicines from any Boots pharmacy in the UK on the same day, *** or get them delivered to their homes. They will also receive a video with follow up advice from the clinician authorising their treatment.

Patients will pay for each service as and when they need it on a pay as you go model, with prices starting from £15 inclusive of the prescription costs, with the opportunity to earn Boots Advantage Card points on purchases.

The UK’s leading health and beauty retailer will look to further expand the services available on its Health Hub in the coming months. It will continue to work with third party suppliers to do this and is looking at mental health as its next priority for service expansion. In the immediate future, Boots is expecting high demand for its Online Doctor services in sexual health and family planning services as well as cystitis, hair loss, erectile disfunction and weight loss.


Notes to editors:

[1] RCGP, May 2021

*Consultations consist of an online questionnaire filled out by the patient that is reviewed by a clinician to assess suitability for prescription-only medicine. Charges for Online Doctor services apply.

**For healthcare and pharmacy services across Boots UK, Boots Hearingcare and Boots Opticians. Including NHS services delivered by Boots UK.

***Excluding Jersey, Guernsey and Northern Ireland. Subject to stock availability.


For any further information, please contact Karun or Andriana at Sassy:         | +44 (0) 7725 940 179    | +44 (0) 7761 255 487 |  

All content produced by Zak Ross, Michael Semp, Richard Adamson, Karun Jung, Rebecca Smith, Louis Kemsley & Marcus Pinder

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